Home/How It Works/Onboarding

From first call to
fully onboarded in 48h

No drawn-out hiring. No guesswork. We vet, match and onboard for you, so you gain a dedicated, skilled virtual assistant ready to work within two business days.

48-Hour OnboardingFirst call to first task
Free Discovery CallNo commitment to start
200+ Specialists ReadyMatched to your industry
The 6-step process

From “I need help.”To “it’s handled.”

Every step is quick, open and commitment-free. Most clients are fully onboarded within 48 hours. Here’s exactly how.

Get matched in 48 hours

●  Free 15-min call · No contracts · Cancel anytime

Client“I need help.”You · Today
01
Talk with us.01✆Call bookedToday · 15 min
DiscoveryDay 1 · 15 min

Talk with us.

Book a free 15-minute call. We get to know your business, map your workflows and pinpoint the tasks eating your week. No sales pitch, just clarity on where a VA pays off fastest.

Free callNo commitment
02
Get hand-picked VA bios.02✓3 matches foundTop 5% talent
Matching+2–4 hrs

Get hand-picked VA bios.

We shortlist 2–3 university-educated Kenyan VAs whose skills, experience and temperament suit your industry. You get full bios: qualifications, tools they know and work they have delivered.

Top 5% talentIndustry-matched
03
Interview the best fit.03★4.9 avg ratingShortlisted candidates
Interview20 min

Interview the best fit.

Meet your shortlist on a video call. Ask them anything: experience, communication style, working hours. We want you completely sure before you decide.

Video callYou choose
04
Select your VA and go.04⚡VA activeFully set up · Day 1
Hire & OnboardSame day

Select your VA and go.

Once you pick your match, we take it from there: tool access, process notes, communication set-up. Your VA is embedded and working within 48 hours.

48hr setupTool access
05
Get started with zero commitment.05$$0 upfrontMonth-to-month
Pay & StartNo upfront fees

Get started with zero commitment.

No upfront fees, and a free consultation gets things moving. No lock-in and no hidden costs. Month-to-month billing you can cancel anytime, with real work landing from day one.

Month-to-monthCancel anytime
06
We stay close. Always.06✉Reply < 5 min24/7 support team
Continuous SupportOngoing

We stay close. Always.

Our Kenya-based team runs 24/7 quality checks, regular reviews and instant replacements if you need one. You never manage this alone. We own performance so you don’t have to.

24/7 QAFree replacement
Your VA✓“It’s handled.”Your VA · Tomorrow
Get matched in 48 hours →Free 15-min call · No contracts · Cancel anytime
Day one, hour by hour

What your VA gets done
on the first day

Eight working hours, three clear blocks. Most agencies are still processing paperwork.

8:00 AMMorning

Setup and orientation

Your VA signs into the shared tools, works through your process notes and gets to grips with your brand voice and workflows.

  • Access to email, calendar and CRM
  • SOPs and brand guidelines reviewed
  • Communication channels set up
10:00 AMMidday

First tasks delivered

Your VA takes on real work: clearing the inbox, scheduling, research, data entry, or whatever sits at the top of your list.

  • Inbox triaged and answered
  • Calendar organised
  • First deliverable completed
2:00 PMAfternoon

Check-in and alignment

A close-of-day sync to review what shipped, settle questions and agree tomorrow’s priorities. By now your VA is working independently.

  • Progress report submitted
  • Feedback applied straight away
  • Next-day tasks confirmed
5:00 PMEnd of day one
3 deliverables shippedInbox at zeroTomorrow planned
Before you start

What you'll need to hit the ground running

No 50-page manual required. A handful of simple things is all your VA needs to start adding value on day one.

  • 01
    A list of tasks you want to delegateA rough list is plenty, and we help you prioritise it.
  • 02
    Access to your key toolsEmail, calendar, CRM and project tools: Slack, Trello, Asana and the like.
  • 03
    Brand guidelines (if available)Logo, tone of voice, templates. Not essential, but it speeds things up.
  • 04
    Preferred communication styleDaily stand-ups? Weekly recaps? Slack or email? Entirely your call.
  • 05
    Your time zone and working hoursWe match your VA to your hours so your days overlap properly.
Business owner preparing a short handover list
Onboarding in progress
Onboarding checklist3 / 5
  • Discovery call
  • VA bios reviewed
  • Interview completed
  • Tool access sharedNow
  • First task assigned
Our promise

Zero risk.
Maximum confidence.

We've taken away every barrier, so working with Virtual Wise is an easy decision.

And every hour you delegate funds a dignified career for a university-educated professional in Kenya.

Kelvin Njoroge
Kelvin Njoroge
Founder & Team Leader, Virtual Wise
01

48-hour onboarding

Matched, onboarded and working inside two business days, while a traditional hire is still at the advert stage.

Included with every placement
02

Free replacement

If the fit isn’t right, we match you with someone new straight away, at no extra cost. Getting it right matters more to us.

Included with every placement
03

No upfront commitment

Start with a free consultation. No upfront fees, and nothing at stake in trying Virtual Wise.

Included with every placement
04

No long-term contracts

Month-to-month billing. Scale up, scale back or stop whenever you like. You’re never tied in.

Included with every placement
FAQ

Questions before you get started?

Everything worth knowing about getting started. If your question isn't here, just ask.

Evelyn, Virtual Wise
Talk to a real person
We reply within two hours, seven days a week.
Most clients are fully onboarded within 48 hours. After your discovery call we send hand-picked bios within 2–4 hours, and once you choose your VA they can begin the same day or the next morning.
Impact at a glance

Every hour you delegate funds a dignified career in Kenya.

A 60% women-led team of university-educated specialists, serving clients across 27 countries. Good work on your side of the screen; real opportunity on ours.

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Average onboarding time
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Specialists ready to match
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Businesses onboarded
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Ready to get started? Your VA is one conversation away.

Book a free 15-minute consultation. No commitment, no pressure, just a clear view of what a VA could take off your plate.

Book Free Consultation